Frequently Asked Questions

Is it safe to order online?
Absolutely! Our order process is encrypted using Secure Sockets Layer (SSL) technology. All of your personal information including name, address, and credit card number are encrypted so it cannot be read as the information travels across the Internet. Ordinary E-mail is not so encrypted, so it is not advisable to place orders through or transmit your credit card number via E-mail.

How do I reach an ETL® Customer Service Representative?
There are a number of ways to reach us. Please see our contact us page for the option that is most convenient for you.

How do I order?
There are a few ways to place an order with us. You may click on the "shop" button on our home page to order online, or you may call us directly at 1-800-344-3242 to place your order over the phone.

How do I become a dealer or distributor?
Please give one of our Account Executives a call at 1-800-344-3242 or you may email us at info@etlproducts.com and we will contact you within 24 hours regarding your inquiry.

I’d like to order a product but do not want to order it over the internet. How do I find a dealer in my area?
You may email us at info@etlproducts.com. Please include the product you are interested in and the state you live in. You can also call us at 1-800-344-3242 and we can give you names of stores in your area.

I’d like more information on your products. How do I request a brochure?
Please give one of our Customer Service Representatives a call at 1-800-344-3242 or email us at sales@etlproducts.com to request more information.